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Before contacting, we recommend you check out the most common questions we are contacted about on our FAQ page.

For general questions about Troy Tutors or assistance that does not need

to be resolved within 24 hours.

General Support Team: Call or Text (518) 323 - 7018

Monday-Thursday 4pm-11pm

Friday 4pm-8pm

Saturday 11am-5pm

Sunday 11am-5pm

If you call us, and we don't pick up right away (we might be in the middle of tutoring),

expect to hear back from us in no later than 1 hour.

For emergency assistance, or extremely urgent assistance, that needs to

be resolved ASAP (unable to join your tutoring session, unable to see your tutor in

your session, or anything that needs to be resolved before the

next time the General Support Team is available).

Emergency Support Team: Text (774) 766 - 1119

24/7 Support for situations described above


Please text for emergencies. If we are currently in a meeting or support call,

we will still be able to read the message, and send to the appropriate team member,

versus waiting until after a meeting or support call ends, to get back to you.

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